Frequently asked questions
What are the estimated shipping times?
- United States: 5 - 8 business days
- Canada: 7-10 business days
- United Kingdom: 3-5 business days
- Europe: 3-10 business days
- Australia: 3-10 business days
- Global: 7-14 business days
How long does it take to fulfill an order?
Most orders are fulfilled within 1-2 business days. Large orders may take a bit longer to process.
Do you ship internationally?
Yes! Nereia offers international shipping to all countries.
Where do you ship from?
We have multiple fulfillment centers globally. Each order is automatically routed to the appropriate center based on your location and product availability.
Do you provide tracking information for orders?
Yes. Once the order ships, you’ll receive an email with the tracking number.
What is the return policy?
We accept returns only for items that arrive damaged or defective.
1 - Snap a clear photo of the damage.
2 - Email it to tradeinmotion.tm@gmail.com.
Our customer service manager will guide you through the return or replacement. Please note: we can’t offer refunds or returns for issues unrelated to damage or quality.